What Is Order Management Software: Definition, Benefits, Features, Cost and More

The more people are shifting into online shopping, managing online orders and shipment are becoming more difficult for eCommerce and logistics business owners. But after the invention of order management software, things became easier for eCommerce companies. The order management system makes the entire order management easier, faster and more efficient than before, enhancing business operations and reducing the extreme struggle of businesses. Scroll down and you will know more about this software. We are going to tell you what is order management software system, what are its advantages and features, how you can use it and many more important information through this blog.

Definition of Order Management System

An order management software is an advanced system that helps businesses track and manage orders. Businesses can use their phone or laptop or computer to do the order management anytime sitting anywhere in this world. Getting real-time insights into each order and knowing its status helps business optimize the order processing and shipment to satisfy clients and create a good relationship with them.

What Are the Benefits of Using Order Management Software System?

A software for order management is now the heart of every eCommerce and logistics business because it offers multiple benefits together at a time to a business. Here are all the advantages of order management software for which you can’t afford to miss this software in your eCommerce or logistics business-

1. Automated Order Processing

Processing orders is now just a process of a few clicks and much easier than before only because of the order management software. It eases out the entire order processing, makes it automated, faster and error-free, saving time and labour of both you and your employers.

2. Real time Order Tracking

The best thing about the order management system is that it benefits equally both the businesses and the customers. While businesses can easily check about the current status of the order, where did it reach, customers can also track the orders from their side to know whether the order is confirmed or not, when it will be dispatched and when the orders will come to them.

3. Helps in Order Shipment

Fixing the order delivery date manually is such a hectic and needs lots of time. And there are also chances of human errors in manual shipment date fixing. While an order management system can automatically calculate and find the accurate date for order delivery and minimize errors.

4. Helps in Inventory Management

Another wonderful benefit of an order management tool is that it not only helps in handling orders only but it can also give you a big relief from the hectic inventory management. You can also check your available stock using this software.

5. Provides Multi-channel and Multi-device Support

You don’t need to use only a particular device for order tracking and order processing. Because the order management software is accessible in multiple devices and you can track the orders from various channels easily.

6. Offers Real-time Insights into Performance

You can get to know about your sales performance, which product of yours is getting more preferences from customers, performance of shipment and more using this software. Once you will know about your performance of every month, you can do the improvements quickly and this will result in the huge success of your business.

7. Reduce Cost

As the software alone can handle the vast order management, you don’t need to hire a large team for managing your company’s order. You only need to hire a very few people to operate the system or you may do it on your own also which will ultimately help you save a lot of your money.

8. Improve Relationship with Customers

When all the order processes and shipments will be completely error free and order will reach the customers on time, this will create a positive impression on the clients’ mind and they can easily trust the brand for further shopping. In this way, a stronger and long-term bond will be created between them.

What Are the Common Features in Every Order Management Software?

Though every business needs different personalized features for order management software as per their business niche and demand, some common features are present in almost every software for order management. Here are the features of order management system you must look out for before buying one-

1. Order Tracking Feature

It is something without which an order management software is incomplete. Every software comes with an order tracking option through which both buyers and sellers can track the live status of each order.

2. Shipment scheduling option

The shipment scheduling option in an order managing software can automatically calculate the approx order delivery date after analysing the shipment address and routes.

3. Options for Multi-channel Integration

Every customer management tool has the option for Multi-channel access through which businesses can connect with their audience, track orders through any platform like social media platforms, online and offline, etc. This feature helps businesses stay active for their clients on any platform any time.

4. Reporting and Analytics

This is a feature every Order Management system must have. With these options, businesses can get insights into their entire business performance, sales and others and learn where improvement is required.

5. Inventory Handling Options

You don’t need a separate inventory management software once you start using an order management software. Because it already has some options like inventory tracking, automated inventory updates, inventory forecast and more.

6. Data Security

You should only choose the order Management Software that has the data security feature. As this software will have the access of several sensitive business data and customer information, a software for managing orders without the data security features can result in the leaking of those important data.

How An Order Management Software Works?

Now let us tell you about the step-by-step working process of an OMS software –

1. Takes Orders and Start Processing

First, the software takes Orders from several platforms that the customer places. Then it starts processing it, checking the order information and customer information, processing payment and all. 

2. Checks Stock Availability

With its inventory tracking feature, it checks whether the ordered products are available in enough stock in the company and then confirms the order and sends confirmation notification through SMS or email to customers.

3. Fixes the Shipment Time

After processing the orders, it fixes the accurate time of delivery. It checks the routes well where the order will be delivered, and automatically calculates the shipment dates and timings.

4. Sends Updates

The order management system continuously tracks the status of the order and gives updates about it to both the customers and the business so that they can know how many days are left to complete the shipment. It also sends shipment fulfilment notification to business and customers both after the order is finally sent to the customers.

What Is the Estimated Cost of Order Management Software Development in India?

As the price of developing an order management system depends on several factors including the level of complexity for the design, number of features you want, level of customization, size of the business and more, it is not easy to tell the exact cost without analysing all of these factors. But we have researched the market a lot and after lots of research and calculation, finally found out the approx order management software development cost in India that is-

Basic Order Management Software Development	Rs. 20,000 to Rs. 80,000
Mid-range Order Management system Development	Rs. 25,000 to Rs. 1,50,000 or more.
Custom Order Management Software	Rs. 60,000 to Rs. 500000 or more

Where to Get Best Order Management Software Development Solutions in Surat?

If you are looking for professional and pocket-friendly Order Management Software Development services in Surat, connect with HelixWebi team. We are a key leader and the most trusted order management software developers in Surat, India. You can get fully customized and high functioning software for managing orders of various industries at best price from us. Contact our team to enjoy a free demo service or to get answers of your any query.